FAQ

Payments and fees

How and when do I get paid?

Payouts are done at least once a month directly to your bank account

Do I need to pay PayPal and Credit Card processing fees?

No, Atento pays those fees

How much do customers pay?

We charge small administration fees from buyers - from 1.85 euros for a 15 euro voucher to 3.5 euros for a 100 euro voucher.

 Is there a minimum contract period?

No. You can cancel the contract anytime with a 30-day notice.

Which bank account will the amount that has accumulated be transferred to?

After signing up, you will be asked to fill out your bank account details, the payments will be made to this account on a monthly basis

Products and more

How long are vouchers valid for?

Value vouchers are valid for 3 years after the current year ends. That means that a value voucher that was bought during 2020 will expire on December 31st, 2023.

 I would like to offer my own type of vouchers - is that possible?

Yes, you can set up your own voucher shop. You can do this on your Atento profile.

How are the vouchers redeemed?

You can either scan a QR code with your smartphone or you can enter the voucher code manually on our website atento.me/use

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